Excellence Delivered For National Flexible
Huddersfield based palletised distribution specialist, The Pink Link Ltd, is celebrating a successful ongoing relationship with Bradford based food packaging expert, National Flexible.
National Flexible is the UK’s largest distributor of polypropylene, laminates and special films supplied in reel format for use on automated packaging machinery including flow-wrap, VFFS, tray-sealing, thermoform, box wrap and sachet applications. With a client base full of prestigious food brands, a reliable and quality service is demanded and heavily relied upon within its distribution system.
The Pink Link Ltd has worked with National Flexible for 18 months after it struggled within certain areas of the Country with its previous provider. The Pink Link Ltd was confident they could deliver an improved service and took on a number of new areas, with a particular focus on Scotland.
After experiencing successful results with their new service provider, National Flexible gradually increased their business expenditure and trust with The Pink Link Ltd. National Flexible also benefited from the Northern Hub, part of the Palletways Network, which delivers improved links within the M62 corridor.
Success stems from confidence embedded by The Pink Link Ltd to improve the service for National Flexible, as well as forging a positive working relationship between its customer service team and the customer. National Flexible is set to increase its spend with The Pink Link Ltd this year, and will increase its reliability on the firm as the business grows.
Marc Buchanan, Account Executive at The Pink Link Ltd, commented: “We were confident that we could improve the service for National Flexible and after 18 months of working together it’s safe to say that we have! The client and our customer service team have a great working relationship which reinforces our promise that The Pink Link Ltd customers can expect the very best transportation and logistics service to support the achievement of their business objectives.”
Bolu Fagborun of National Flexible, said; “The Pink Link Ltd is a proactive business which goes above and beyond to ensure we receive excellent customer service. The team is great and the service is second to none. The service is transparent and reliable, and have recently kept our customers production line running with an emergency out of hours delivery, which ensured we met our customers high expectations. We also receive a daily report to update us on the status of our pallets, which benefits the everyday order management within our business which is vitally important.”